Acceptable Use Policy

Draft pending legal review. This document is a working draft and does not yet constitute the final, legally-reviewed policy.

This Acceptable Use Policy ("AUP") governs your use of the Client Path Service and is incorporated into our Terms of Service. It exists to keep the Service safe, lawful, and reliable for everyone. If you breach it, we may suspend or terminate your access.

1. General prohibitions

You must not use the Service to:

• break any applicable law or regulation, or infringe anyone's rights;
• upload or process data you have no lawful basis or right to provide to us;
• attempt to gain unauthorised access to the Service, other customers' data, or our infrastructure, or probe, scan, or test its vulnerability without our prior written consent;
• interfere with or disrupt the Service (including overwhelming it with automated requests beyond documented limits, or circumventing rate limits, credit limits, or access controls);
• reverse-engineer the Service or extract its underlying models or prompts except as permitted by law;
• upload malware or malicious code;
• use the Service to build a competing product, or to scrape it; or
• misrepresent your identity or affiliation.

2. AI use

You must not use the Service's AI features to generate content that is unlawful, deceptive, harassing, hateful, or that impersonates a real person in a misleading way. You remain responsible for reviewing AI output before relying on or sending it. Do not input special-category personal data or other highly sensitive data into the Service.

3. Outbound communications — your responsibility as the sender

When you use the Service to draft or send outreach, you are the sender and the controller of those communications. You are solely responsible for ensuring they are lawful. In particular you must:

• have a lawful basis (such as consent or legitimate interest, applied correctly) to contact each recipient under the UK GDPR and PECR (and equivalent laws such as CAN-SPAM and CASL where recipients are elsewhere);
• honour opt-outs promptly and maintain a suppression list of anyone who has unsubscribed, bounced, or asked not to be contacted, and not message them again;
• include accurate sender identification and a working, easy unsubscribe mechanism in marketing email;
• not send unsolicited bulk messages (spam), and not use purchased, scraped, or illegitimately-obtained contact lists;
• comply with the sending policies and terms of any email account or provider you connect to the Service.

We may provide tooling to help (for example, suppression handling and unsubscribe support), but using it does not transfer this responsibility to us, and we do not warrant that your use is compliant.

4. Prohibited content and uses

You must not use the Service in connection with: unlawful, fraudulent, or deceptive schemes; the sale of regulated goods where you lack the required authorisation; or content that is defamatory, obscene, or that exploits or endangers others. [PLACEHOLDER: add any sector-specific restrictions relevant to your customer base.]

5. Enforcement

We may investigate suspected breaches and cooperate with law enforcement. We may remove content, throttle, suspend, or terminate access — with or without notice where the breach is serious or poses a risk to the Service or others. We will use reasonable judgement and, where practical, give you a chance to remedy a breach.

6. Reporting

Report abuse or suspected breaches of this AUP to abuse@clientpath.pro.

Contact

Questions about this policy: legal@clientpath.pro.