Refund Policy

Draft pending legal review. This document is a working draft and does not yet constitute the final, legally-reviewed policy.

This Refund Policy explains how fees for the Client Path Service are handled. It forms part of our Terms of Service.

Subscriptions

Subscriptions are billed in advance for each term (monthly or annual). You can cancel at any time from your billing settings; cancellation takes effect at the end of the current term, and you keep access until then. We do not provide pro-rated refunds for partial terms once a term has started, except where required by law or at our discretion.

Prepaid LLM credits

Prepaid credits are consumed as you use AI features. Purchased credits are non-refundable once purchased, except where required by law. [PLACEHOLDER: state whether credits expire and, if so, the expiry period — confirm with counsel.] If a technical fault on our side causes credits to be wrongly consumed, we will restore them.

Consumer cooling-off rights

If you are a consumer in the UK or EU, you may have a statutory right to cancel within 14 days of purchase under the Consumer Contracts Regulations 2013. Because the Service is supplied digitally and begins immediately, by starting to use it within the cooling-off period you acknowledge that you may lose this right to cancel to the extent the Service has been provided. [PLACEHOLDER: confirm the exact consumer-rights wording and how it is presented at checkout.] These statutory rights are not affected by anything else in this policy.

Faulty service

If the Service is faulty or not as described, you are entitled to a remedy under the Consumer Rights Act 2015 (for consumers) or as set out in our Terms (for business customers). Contact us and we will work to put it right.

Errors and duplicate charges

If you are charged in error, charged twice, or charged after valid cancellation, contact us and we will refund the incorrect amount. Refunds are made to the original payment method via our payment processor (Stripe).

How to request a refund

Email support@clientpath.pro with your account email and the charge in question. We aim to respond within [PLACEHOLDER: e.g. 5 business days].

Changes

We may update this policy; the "Last updated" date reflects the latest version. Changes do not affect refund rights that accrued before the change.

Contact

Refund and billing queries: support@clientpath.pro.